Top Joints Maintenance
(Sister company to – Design-my-Kitchen Ltd)
Company Number: 9940581 VAT: 233 6228 24
- For these terms & conditions the following words shall have the following meanings:
(a) “The Company” shall mean Top Joints Maintenance (Sister company of Design-my-Kitchen Ltd.)
(b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works for and supply materials.
The Tradesman / Professional shall mean the representative appointed by Top Joints Maintenance, to carry out the works at your property.
- The Company reserves the right to refuse or decline work at its own discretion, before or on arrival to the property and a refund of your deposit will be paid back. Where the Company agrees to carry out works for the Customer those works shall be undertaken by our designated operative of our choice suitable for the works in hand to complete to a high standard.
- HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company (not exceeding the trade purchase price of materials + 20%) & the amount of time spent by the operative in carrying out the works (including all reasonable time spent in obtaining materials from the builder’s merchants or from our stock.) charged in accordance with the Company’s current hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work, all other time, personal mobile calls / lunch breaks etc. is non-chargeable. All charges are subject to VAT at the current rate (20%) except in cases where the work carried out is zero rated.
- Upfront Deposit – Your first hour labour rate, depending on day rates / evenings or weekends, will be payable upfront. This first hour rate will cover your first hours work on site.
- Plumbing and gas maintenance rates are also charged by the hour through our sister company Top Joints Plumbing & Heating, boiler supply and fit services are charged at fixed quotation rates, and not by the hour.
- Time Taken to Complete – by email or over the phone the client will be given a rough estimate of how long the job will take, this is going by the client’s explanation and images which may have been supplied via email. If the job takes longer this will be charged per hour.
- Material Collection.
Collection of non-stock items is chargeable but:
(a) Time must be kept to a minimum & reasonable.
(b) If the collection time is likely to exceed 1 hour the customer must be additionally informed of the circumstances.
(c) Only one tradesman can leave the job to collect materials.
- Invoices are due for payment immediately upon delivery to the Customer via email. Any part of that invoice which remains unpaid shall carry interest at the rate of 5% over the base rate until cleared funds are paid to the Company. Clients will be given maximum 48 Hours to pay in full before charges apply.
- Where the date and time for works to be carried out is agreed by the Company with the Client, the Company shall use its best endeavours to ensure that the tradesman will be on site at the time agreed. However, the Company accepts no liability in respect of the nonattendance or late attendance on site of the Client / Tenant or Agency or for the late or non-delivery of the clients organised materials.
- If the Client cancels their job/instructions prior to any work being carried out or materials supplied by the Company, then the Client shall be liable for any related expenditure together with their first hour deposit already paid (non-refundable deposit.)
- After the works are complete, If the Client is not satisfied with the workmanship, he or she is to contact the office to explain and will be asked to send over Images. The Company will arrange for the works to be corrected to a high standard as soon as possible free of charge if it is down to poor workmanship, if the products, or goods are faulty, or customer has caused damages themselves, this is not down to our companies to rectify and our companies have the right to charge the client to rectify. A sight visit by the Company Director may be arranged to confirm the works complete are not satisfactory.
- The Company Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null & void if the work or the materials supplied by the Company is / are:
(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than one of our Company tradesman. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.
- The Company will not guarantee any work in respect of blockages in waste & drainage systems etc.
The Company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer.
Work is guaranteed only in respect of work directly undertaken by the Company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the Company will not be guaranteed.
The Company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in Comments/ Recommendations of any other related work which requires attention.
The Client shall be solely liable for any hazardous situation in respect of Corgi Regulations or Gas Warning Notice issued. Also exposed electrical cables / faults.
- Where the Company agrees to carry out works on installations with clients supplied materials, the Company will not Guarantee the materials.
- The Company shall be entitled to fully recover costs or damages from any operative/tradesman whose negligence or faulty workmanship results in the Company being made liable for those damages or rectification of the work.
- These terms & conditions may not be released, discharges, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company & by the Client. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company. By Instructing the Company and paying your deposit the Client is agreeing to the Company’s terms & conditions. It is the responsibility of the Client to fully ready the Company terms & conditions.
- Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.
Until such time as title in the such goods has passed to the Customer:
(i) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company,
(ii) for the purpose specified in (i) above, the Company or any of its agents or authorised representatives shall be entitled at any time & without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
(iii) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods.
Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value & the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.
- The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, & the Company shall be entitled to a reasonable extension of the time for performing such obligations.
- The Company shall only be liable for rectifying works completed by the Company & shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time.
These terms & conditions & all contacts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.
- If you have booked a quotation, ie : for one of our surveyors to look at your potential job, and fail to be in at the agreed time / between the times agreed, you will be charged 1 x hours labour @£32.50 + vat, this covers our fuel, and time to get to and from the place of quoting, property or place of work.
- Larger building projects are quoted separately through our building division (Top Joints Construction) away from our maintenance rates, such as kitchen installs, bathroom installs, refurbishments, conversions and extensions. If you instruct Top Joints to carry out building projects, a schedule of works will be issued, which will require a signature for approval / agreement. If we are carrying out building projects for you (the client) and you ask Top Joints to carry out additional works which has not been agreed in the schedule of works / contract, you will be charged at our maintenance rate of £32.50 per hour + vat for any additional works out of the the schedule of works / contract. Or extra / additional works maybe quoted separately & booked in for another date to be carried out, this will be at our discretion. Damp proofing works are also quoted away from maintenance rates, and schedule of works / contract will be issued.
- Kitchen, Bedroom & Bathroom designs, supply and fit – Once a design and products have been agreed, a contract / schedule of works will be issued regarding the building works as stated in point 21 above. First design will be issued for free, then if you want to go ahead, a 50% deposit will be required for the products, and also to make any changes you may require, two design revisions once deposit has been placed maximum, any further changes will be charged at our hourly rate. When work commences, if there is any alterations to the layout (ie: you have changed your mind on design / layout) Top joints / design-my-kitchen have the right to charge additional charges as stated in point 22 as further work may need to be carried out which has not be agreed in original schedule of works / contract. If products arrive faulty, damaged, and Top Joints / design-my-kitchen have to come back to finish the kitchen, bedroom or bathroom, we will still require the full payment, with a small retention held by you (the client) as this is completely out of our control. We will of course arrange for the remedial / damages / faulty goods to be replaced. If appliances are purchased through design-my-kitchen, it is down to the you (the client) to register them. If there are problems with your appliances after a 30 day period (ie: not working) and it is not down to workmanship installation, it is down to you the client, to contact the manufacturer.
- Please read carefully the above terms & conditions before Instructing Top Joints Maintenance, Top Joints Construction, or design-my-kitchen and paying your first hours labour, deposits, and entering contracted payment terms. By doing this you agree to the our terms and conditions and the FAQ section. (We are the sister company to – Design-my-Kitchen Ltd)
Any questions please contact the office – 01243 602531.
1.1 We are committed to safeguarding the privacy of our website visitors and service users for our database.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and our clients; in other words, where we determine the purposes and means of the processing of that personal data we receive from you and will not disclose this / your information with any other third party, and will not be added to any data base / email promotions without any consent from you the client, if you are already on our data base before May 25th 2018, we give you the option to opt out, or please contact us to be removed.
1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
1.5 We will not add you to any database without consent which explains in this policy.
2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).
- How we use your personal data
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) In the case of personal data arrives to us that we did not obtain directly from you, the source and specific categories of that data will not be published or used by the DMK group for any reason without consent.
(c) the purposes for which we may process personal data; and information will be kept private by us the DMK group.
(d) the legal bases of the processing.
3.2 We will not process data about your use of our website and services or usage data. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system for our use only. This usage data may be processed for the purposes of analysing the use of the website and services within the company. The legal basis for this processing is consent OR our legitimate interests, namely monitoring and improving our website and services OR for our own information will to improve our company, but will not be published in any way.
3.3 We may process your account data, the account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you, but will not be published. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR for marketing purposes with your consent.
3.4 We will not process your information included in your personal profile on our website or your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details, The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business.
3.5 We may process your personal data that are provided in the course of the use of our services, The service data may include names, address, email, telephone number for making contact throughout planning projects, building works. The source of the service data is you, the client, The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract]OR marketing material.
3.6 We may process information that you post for publication on our website or through our services The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR marketing material.
3.7 We may process information contained in any enquiry you submit to us regarding goods and/or services The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is by your consent.
3.8 We may process information relating to our customer relationships, including customer contact information. The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or you’re the client, the customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent OR our legitimate interests, namely the proper management of our customer relationships.
3.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business OR specify basis.
3.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters notification data. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent by you OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.11 We may process information contained in or relating to any communication that you send to us] (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms by you the client. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is[our legitimate interests, namely the proper administration of our website and business and communications with you the users.
3.12 We may process data that may include telephone numbers, address, websites, email address, The source of this data is completely private to the DMK group and will not be made public, or sold to any third party. This data may be processed for records of the company, and help us grow internally. The legal basis for this processing is consent OR our legitimate interests, namely company growth, OR help us with the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR for marketing purposes.
3.13 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely [the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.14 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.15 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.16 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
- Providing your personal data to others
4.1 We may disclose your personal data to any member of our group of companies this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.3 We may disclose specify personal data category or categories to our suppliers or subcontractors identified at insofar as reasonably necessary for[specify purposes, with consent by you the client for business reasons.
4.4 Financial transactions relating to our website and services are] OR may be handled by our payment services providers, stripe (bacs – Barclays bank PLC) We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://stripe.com/at https://www.barclays.co.uk/
4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
- International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.2 The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://ec.europa.eu/commission/index_en.
5.3 The hosting facilities for our website are situated in the UK The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from https://ec.europa.eu/commission/index_en.
5.4 Our suppliers situated in the UK and Germany, The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countrieswill be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use or misuse of such personal data by others.
- Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) personal data category or categories will be retained for a minimum period of 1 year following the date of contact, and for a maximum period of2 years following the date of contact, This will be to keep in contact in terms of follow up calls, relating to contracts / projects etc, but will not be sold / past on to any third party.
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of personal data category will be determined based on specify criteria.
6.5 Not with standing the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We may OR will notify you of changes OR significant change] to this policy by email or through the private messaging system on our website (emails with consent)
- Your rights
8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by request from us.
8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13 You may exercise any of your rights in relation to your personal data by written notice to us OR by email / phone, in addition to the other methods specified in this Section 8].
- About cookies
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
- Cookies that we use
- Cookies used by our service providers
- Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website.
- Our details
13.1 This website is owned and operated by Design My Kitchen LTD
13.2 We are registered in England and Wales under registration – Company number 9940581 vat number: 233 6228 24 and our registered office is at Unit 10 Trident Business Park, Selsey, West Sussex, PO20 9DY.
13.3 Our principal place of business is at Unit 10 Trident Business Park, Selsey, West Sussex, PO20 9DY
13.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time; or visit us.
(d) by email, using the email address published on our website.
- Data protection officer
14.1 Our data protection officer’s contact details are The owner at design-my-kitchen ltd.
LOOK – Returns Policy
(retail sister company to design-my-kitchen ltd)
- All products should be inspected at point of delivery and should be returned on the vehicle if you notice a damage straight away. Damages reported at a later date on products will not be considered for collection or credit, except in extreme circumstances.
- Items that are reported as damaged, that are found to have been fitted will not be collected or credited.
- All other damages should be reported within 72 hours and a reference number retained for future use.
- If you / friend / neighbour has signed for your delivery, it will may not excepted as a return.
- It is down to design-my-kitchen / Look interiors to issue a refund and start the return process ie:if a product has to be returned – the client will be refunded the postage & packaging amount & a new product sent out, or full refund will be given.
- All items that have been reported as faulty will not be collected unless full details of the fault have been identified.
- If it’s over 30 days on electrical goods will be down to the client / purchaser to call the manufacture direct, by excepting and purchasing any products from us you except this term. All other goods it may be down to the client to repair as you may of damaged yourself.
- Items collected, those have been reported as faulty, will be collected and evaluated by the retailer / manufacturer before refunds or replacements will be issued.
- Items collected, that have been reported as faulty, will not have a credit issued until the manufacturer has evaluated the fault, and deemed that it is suitable for credit.
- Items in an unhygienic condition to collect will require a photograph to be taken which will be sent to the manufacturer to be evaluated for credit.
- If a pump or electric shower / ovens / hobs has been fitted please contact the manufacturer’s help line before attempting to remove the item. Removal of the item without following this procedure may result in no credit being given.
- Fitted items that are found to be faulty, in the first instance you must contact our Customer Services Department 01243 602531 please do not attempt to remove the item before advised to do so, a case file will be raised and sent to the manufacturer for evaluation for credit.
- All shortages must be reported within 24 hours of delivery to be considered for credit then, we will investigate before any credit will be issued.
NOT REQUIRED ITEMS
- Items that are reported as not required can be collected for credit providing:
- Items are in the original packaging and are in 100% re-saleable condition. Please note products will not be collected for credit if the packaging has been defaced in anyway.
- Items are returned within 5 working days.
- Items returned after 5 working days, but before 10 working days, will automatically incur a 15% re-stocking charge.
- Items returned after 10 working days will automatically incur a 25% re-stocking charge.
- Items requested for collection after 1 month will only be considered for credit once a full inspection has been carried out and they will automatically incur a 25-50% restocking charge.
- Special order items will not be considered for collection or credit.
OTHER REASONS FOR RETURN
- Items returned for any other reason must be in the original packaging and in 100% re-saleable condition for full credit to be issued and collection requested within 72 hours.
- if a change of mind on a product and you return a delivered product, it is down to the consumer to pay postage and packaging and a 6% or higher fee maybe charged to re-sell
Each collection that is made must have a valid SRN / ref number, which relates to the item being collected, with the correct invoice/delivery note number quoted. Items that are returned using incorrect or duplicated paperwork or that have no valid paperwork will not be considered for credit and may be returned to you.
All collection requests are to be made via our customer services department on 01243 602531 or by emailing
A few of our manufacturers / distributors will not consider faulty items for credit unless a photograph has been taken of the faulty item in situ showing the nature of the fault.
We respectfully request our customers to check the coding on the box against the item that has been ordered before opening or damaging the packaging, as it may not be possible to collect and credit once the item has been opened. Items delivered incorrectly need to be reported within 48 hours to be considered for collection and credit / refunded.
Please be aware that the delivery drivers / couriers have the right to refuse to collect anything that does not meet the criteria set out above, anything that they do not have paperwork for, or that they feel is an unsanitary condition to handle / or abusive.
The company makes every effort to ensure that deliveries are scheduled on time. However, we will not accept any liability for loss, injury, damage or expenses resulting from any delay in delivery / accidents / no one in at address.
Please ensure that all required products have been delivered in perfect condition, before arranging installation.
HEALTH & SAFETY
If a customer wishes to return a faulty item which has been used, we must insist they do so in a hygienic way; all used items need to be covered and packed to avoid the spread of germs. It should be noted that our drivers / couriers have the right to refuse to collect goods not fully and hygienically packaged.
Every effort has been made to ensure the accuracy of all information. We must however reserve the right to amend details without notice.
Look inertia is a trading name of design-my-kitchen ltd along with
Top Joints Maintenance
Top Joints Plumbing & Heating
Company number – 9940581 VAT Registration – 233 6228 24
Unit 10 Trident Business Park, Selsey, West Sussex, PO20 0SQ
National coverage, regional focus, local service excellence, it has to be “LOOK”
Call: 01243 602531